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digiCircle - Buy and Sell Used Cell Phones, Used GPS, Used Gaming Console, Used iPOD, Used Camera, Used Camcorder, Used Computer, and Oher Used Electronics.

Programs and Policies

Buying from digiCircle

Who We Are

Headquartered in the Silicon Valley and as one of the industry leaders, digiCircle, founded in 2007, operates a revolutionized online platform specialized in overstock and pre-owned merchandise distribution. Our state of the art platform, aided by an unparalleled set of services such as drop-shipping, virtual warehousing, and virtual eBay store, offers business and individual members easy accesses to high quality products at a very low cost. Also, the transactions are unbelievably easy and hassle-free. We serve a large community with thousands of active members from all over the United Stated as well as internationally. The membership is FREE and depending on your account status, you may get up to 18% reward for each order. Sign up now.

Our Products

We offer a wide range of products. Except for the bulk sale items, each product listing represents one unique item which maps to a specific serial number. Therefore, you need to add the items you are interested to purchase individually into your shopping cart when placing an order. Each item is also independently conditioned by its cosmetic rating (multiple grades ranged from brand new to poor) and functionality (i.e. fully functional or defective with the specific issues detailed in the item notes). Real product photos are provided for some items to better illustrate the cosmetic conditions. Our inventory level is very dynamic. It changes minute by minute as we list new items throughout the day and there could be hundreds of active members searching for our products at a given moment. Nonetheless, our inventory and pricing are always kept current on our site.

Our System

When you reach this page, you may have already been amazed by our low prices and the great selections of products. But read on, this is not the end of the good news (well, to you) yet. Actually our average selling price is a lot lower than the numbers listed. You get the great saving no matter you put one item or hundreds in one order, all in the same easy, hassle-free process. Your overall deal is all based on your account status (i.e., membership level and Claim-Status rating), not by the size of your individual orders. The more purchases you had made, the higher membership level you will get (similar to the flight mileage programs from air liners). So you may buy any quantity on any model while enjoying the promised discount in each order. Also, if you are a newer buyer, you can get a high discount rate immediately by buying our store credit while establishing your membership status. Our program is not only fair but it also totally eliminates the hassles for negotiating a deal. What if you don't like the price? No problem, our system 'haggles' the price for you by automatically dropping the product price each day (with very few exceptions, there is no reserved bottom-line price on this automatic price drop!). So we let the price come to you! On top of our amazingly easy process and low prices, we also offer a number of free value-added services for our members, including reservation, drop-ship, and virtual warehousing, etc. Please review the following membership policies for more details about our programs. The membership is free. Sign up today!

Membership Rewards*

Upon the day you sign up with a digiCircle account, you will receive 3.5% instant store credit rebate for each order you place. Our tiered membership discount program saves you extra 4%, 5%, 7%, 10%, 12%, and 13% if you earn an accumulated 1,000 (Bronze Member), 10,000 (Silver Member), 30,000 (Gold Member), 100,000 (Platinum Member), 250,000 (Diamond Member), and 1,000,000 (Diamond PLUS Member) digi points, respectively, in the past 12 months given a healthy Claim status. Each dollar spent on product from a completed order (i.e., ones with no RMA) will generate one digi point. The digi point is not transferable (to a different account). Also a 3.5% or higher 3rd-party(e.g., credit card, paypal) payment processing fee will be deducted from the store credit earned unless paid by direct bank/electronic transfer. It is to be noted that because the digi points account for only transactions that occurred in the previous 12 months, if your account becomes inactive, your membership status could therefore drop.

Claims & Rewards

As a discount distributor, we offer a generous warranty policy. Many of our members nonetheless make few claims with their accounts and this helps us tremendously in keeping our operation cost down. To show our appreciation, we pass the saving to these members by offering extra reward. If you are an established buyer who has bought 15 or more non-accessory items in the past 6-month period, you are qualified for this discount in addition to your membership level discount outlined above. A claim is registered when you exercise the RMA and send back an item irrespective to the nature of the issue(s). If your claim rate is no greater than 3%, 1%, 0%, respectively in this period, you will be awarded with 1%, 3%, and 5% extra reward in addition to your membership discount as set forth above with a total not exceeding 18%. On the other hand, if your account has a consistently high claim ratio (relative to your peer members), your account privilege is subject to reviews and restrictions (or revokation in case of excessive claims). It could also have a negative impact to the service & handling fee for your orders.

Store Credit Purchase*

If you are a newer member, buying our store credit is a great way to instantly receive a discount that matches higher members. The store credit you buy will not expire. So unused credit will stay in your account until you decide to use it. Note that when an order is paid by store credit, the portion of the payment made by store credit does not yield any membership or any other credit rewards. Store credit purchase requires a bank transfer payment and a store credit purchase is not refundable.

Bulk Purchase

A significant portion of our sales goes to bulk and frequent buyers. If you are a business buyer who needs larger quantity for certain model(s), our Virtual Warehouse (VWH) service is perfect to meet your need. We update our inventory in real-time, but at a given time, if there are not enough devices for the model(s) you need, you could use our VWH service to reserve the items available and build up your inventory as more becomes available. You may later select any items in your virtual warehouse and request to have them shipped to you.

Payment

We accept all major credit cards, Paypal, bank transfer(Zelle, Wire, ACH), and money orders. If you pay by credit card or Paypal, however, a third-party transaction fee will be deducted from your store credit earned. There are many ways to use your bank to electronically transfer fund to our bank account, including but not limited to bank wire, ACH transfer, zelle, money order and direct deposit, etc. Please consult with your bank for the options available to you. When you check out choosing the bank transfer option, our system will send you an email showing our bank account credential required to make an electronic fund transfer.

Shipping & Handling

Purchase orders are usually shipped out within ONE(1) business day upon the receipt of the order but this is not a hard guarantee. For most orders, a shipping and handling fee will be charged. This charge covers not only the shipping cost but also some other order processing labor. The amount varies depending on several factors, including the number and type of products in your order, delivery method, as well as your account standing (Claim status). You will get saving by maintaining a low Claim ratio. If an unauthorized 3rd-paty is involved in processing the receipt of your order(s), a product missing/damage claim during shipment will not be accepted or honored.

Local Pick Up

You may also choose to pick up your order in person at our facility but you still need to place your order online and present us the order number when you come to pick up. For most local pickup orders, a handling fee, as described in the Shipping & Handling Section above but excluding the shipping cost, still applies.

digiCircle Resellers

Description

If you buy and resell our products, the buyers' policy stated above will be applied to you. In addition, digiCircle offer a following set of services available to resellers to help reselling our products easy.

Drop-Ship Service

Once your membership reaches Silver or a higher level, your drop-ship service will be activated automatically. With this service, when you check out you can select to drop-ship the order. You will be asked to enter the receipent name and address, as well as the entity name you would like to use on the invoice sent with the order.

Virtual Warehouse(VWH)

With this service, you may build up your own inventory and let digiCircle manage the warehouse for you! To buy and hold item(s) at your virtual warehouse, you will have to complete checkout and pay for your order (without the S/H fee). You can buy-and-hold item(s) at any time you wish and they become your inventory but digiCircle will do all the heavy-lifting. At any time, you can select any one or more items from your virtual warehouse, move them to your cart, check them out, and specify a ship-to address as you would do for a normal (drop-ship) order. This service allows you to reserve an arbitrary number of products and choose any subset of the items from your virtual warehouse to be shipped. You may also decide to return any item(s) in your VWH back to us and such return(s) will NOT count toward your claim rate! Currently, the VWH service is available only to Bronze (and higher-ranked) members.

Product Arrival Alert

With this service, you will receive our real-time alerts when new items matching your specification just became available on our site. To do this, you simply need to select a similar item from our product list and add it to your watch list. Then open the watch list, and click on the 'new arrival alert' button to activate the alert. When one or more item(s) matching the selected item become available on our site, the alert will be triggered, and you will receive both text and email messages about the arrival. Currently, only the model name and memory capacity are used as the matching 'qualifiers'. Other factors, such as color, cosmetic rating, are 'transparent'. So for example, if you choose to receive alerts on Samsung Galaxy S10 G970U 128GB, then an alert will be triggered when a fully functional S10 G975U 128GB phone arrives regardless of its color and cosmetic grade.

Virtual Store

The all-new, innovative virtual eBay store (VEBS) feature allows you to connect your digiCircle account with your eBay account such that the inventory and orders can be synced up automatically! This unbelievably powerful service allows you to just focus on your customer relationship management, while digiCircle will handle all the heavy-lifting tasks including inventory management, logistics, and other back-end operations for you! You may choose any item(s) in your digiCircle virtual warehouse and list them to your eBay store with just a click of a button. When you make a sale through your eBay store, digiCirle will receive the order electronically and drop-ship the order for you and provide you the tracking number and other order details! Currently the VEBS is available for all silver and higher-ranked members.

Cosmetic Grading

We strive to describe each item as accurately as we practically could, on the functional, aesthetic, and other conditions. Nonetheless, for cosmetic rating, it presents an unique challenge in that the process involves subjective assessment and evaluation. Although we believe our rating is mostly accurate and fair, given the large number of devices we process daily as a wholesaler, inevitably some items at times may look significantly better (or worse) than others even they receive the same rating. Such subjectivity (or bias) nevertheless falls on both sides and our warranty does NOT cover for it. Generally speaking, our LIKE NEW and EXCELENT++ will be considered as A grade with no or minimum sign of use, while EXCELLENT and VERY GOOD map to B grade with moderate body wear. GOOD and FAIR graded items will show sinificant body wear and are C stock. If the target device has any functional issue(s), a correcspodning issue icon will be raised and a detailed description will be provided in the item-specific page.

Reseller FAQ

Q:How do I get started? A:We made the process extremely easy for you. All you need to do is sign up a digiCircle account, which typically takes less than one minute to do. After that, just select and add items you wish to purchase into your shopping cart and follow the guide online to complete the checkout process. We accept bank(credit/debit) cards, payal, and wire & bank transfers.

Q:What are the requirements to sign up with an account? A:To sign up with an account, you will need a shipping address in the US and an US mobile phone number that you can receive text messages from. If you do not have an US mobile phone number, we can waive it ONLY if you have evidences (eg, recent purchase invoices) showing that you are an established reseller who have been buying from other US-based distributors.

Q:Can I sign up if I am an international buyer and do you ship to a non-US address? A:Absolutely! We serve buyers from all over the world. Nonetheless, if you are an international (ie, outside of US) business buyer/dealer, it is required that you are well experienced with selling used cell phones (and other electronics) and have had trading experiences with other US-based wholesale distributors. For the shipping, our system allows you to arrange your own shipping/export/import and have your courier pick up your order from our pickup site. Otherwise, we ship to US and Canadian addresses only. In this case, we need you to provide us an US shipping address and an US mobile phone number that you can receive text messages from. It is your responsibility to arrange your own forwarding service to forward your package to the intended final destination if it is outside of US and Canada.

Q:How does the Pricing and Discount work? A:Each item on our site shows two prices, the List Price and Whole Sale Price. digiCircle operates a tier-based system and these two prices represent the upper and lower bound of your actual cost(before, if applicable, sales tax and S/H), respectively, depending on your membership status and how you order it. As a buyer, there are two ways you can get discount. First way is through your membership status. There are two elements in your membership status that affect your discount percentage, namely your Membership Level and the Claim Status. Combined, you could earn up to 18% store credit (ie., Each $100 spent yields $118 in store credit) which effectively lands you our wholesale price. But we understand it may take some time to establish your account to become a top buyer. To help jump start your discount level, alternatively, we offer a store credit purchase program that allows you to earn great discount instantly regardless of your membership status! For example, if you make a $2,700 deposit, we will give you $3,000 worth of credit, which leads to an 11% yield. The yield can be up to 18% with a bigger deposit. Simply purchase digicircle credit here.

To be short, the discount is tier-based. Each member is eligible for some discount. But to reach the wholesale price, you need to be either a top-level member, OR you can make a bigger amount of deposit to buy store credit.

Q:How do I purchase in bulk? A:We carry thousands of items ready to ship at any given time. But to make sure we disclose the condition of our products in full details, with few exceptions, each item is listed individually on our website. To purchase multiple items in one order, just individually select the checkbox of the items you wish to purchase, then use our multi-add button to add all items selected into your buy cart in one button click.

Q:Can you send me your inventory and price list? A:digiCircle is a technology-centric company and we implement a state of the art cloud-based system. This allows us to keep the always-current always-accurate wholesale price list in real time on our site. So we do not use spread sheets or emails for our inventory.

Q:How if you do not have the model or quantity that I need on your site? A:We add hundreds of new items to our inventory on daily basis, but most items will be bought within a day or two. So if you do not see enough quantity in our inventory, you may use our unique virtual warehouse(VWH) service to grab what is available on our site and reserve them in your VWH. As such you can build up your stock over time until you have enough items in your VWH and get them shipped together at once. In the meantime, you could use our whatsapp channel to message us your need and our sourcing team will make a sourcing effort to meet your needs.

Q:Is there a MOQ (minimum order quantity) requirement? A:NO, we operate a tier-based membership system. Your discount is not based on the size of individual orders. You will receive your membership discount regardless of the size of your orders.

Q:Do you offer drop ship services? A:YES, when you place an order, you can choose to have your order sent directly do your customer and the inovice will show your business name not ours. This drop ship service however is available only to established members.

Q:Can I reserve items from your site? A:YES, you can reserve items without paying anything. To do that, simply create an order by selecting bank transfer as the payment method. In this way, we will reserve the items for you while waiting for your (bank transfer) payment.

Q:Can I hold my shipment? A:YES, our VWH (Virtual WareHouse) service allows you do request digiCircle to hold the shipment in the checkout process and instead keep the items in your VWH for you. You can view the items in your VWH online at any time. Once you are ready to ship, you can select any item(s) in your VWH and request us to ship.

Q:Can I negotiate the price? A:For each item, two prices are shown, representing the cost before and after the wholesale reseller discount, respectively. Our system automatically drops the price each single day and we also manually and dynamically adjust the prices multiple times a day. We however do not negotiate the product price on a per-order basis.

Q:How fast do you ship my order? A:Once your order is received, unless further communications are required, we normally put your order in mail the same day or within the next business day. We use FedEx, UPS, and US Postal Service with options available to you ranged from First Class, Priority, Express, to Overnight.

Q:What payment methods do you accept? A:We accept Paypal, credit card, and bank transfer (bank wire, ACH, zelle, WISE Transfer, etc). Our high-tiered buyers often choose electronic transfer because the credit you earn is otherwise subject to a deduction to cover the 3rd-party transaction fee.

Q:Do you guarantee cell phone battery capacity? A:In our test plan, we make sure batteries charge and discharge properly. Unless stated in the item notes, our phones are used and not refurbished. Because batteries do decay naturally over time, we do not guarantee the residual battery capacity percentage. Please make your purchase decisions accordingly.

Q:What is your return policy? A:We offer a 30-day warranty policy.

Q:Why should I buy from digiCircle? A:The list of reasons is long. But first and foremost it is our business integrity. We simply stand by our words and often go far and beyond. Secondly, digiCircle offers a rich set of services that are unparalleled. Our online system saves you time and hassles placing your orders. In addition, we always strive to find ways to lower the product cost despite it is already among the lowest in the industry.

Q:How if I have more questions? A:You are currently visiting our Programs and Policies page, which explains our programs and policies in great details. It should offer all information you need to know as a member. But if you need further assistance, you may contact us by email (support@digicircle.com) or chat with us using whatsapp or our live chat during normal business hours.

Selling to digiCircle

Description

The following policy applies if you sell your items directly to digiCircle.

Shipment

Our free shipping program provides the following options:

Pre-Paid Shipping Label - Available to ALL sell orders with a quoted value of $50 or more.
Pre-Paid Shipping Kit - Available to ALL non-bulk(5 handset or less) sell orders that have a quoted value of $50 or more.

Acceptance

A full payment requires the item(s) be genuine and fully functional, no water or mechanical damage, and no missing parts. Unless the device uses an industry-standard cable, otherwise power cable (and battery, if applicable) is required. Body wear that arises as a result of normal use is acceptable. For items not meeting such conditions, an adjusted offer based on the actual condition will be issued. If the seller does not agree to the adjusted offer, the seller may ask for a return of partial or all item(s) of the order with a due shipping and handling fee.

If you are selling a (smart) phone that uses a memory card, the card is also included.
All phones should be released from the service account and have a zero balance.
Not reported lost or stolen.
For cell phones, only the unit (handset and battery) is required. You may send in other accessories (such as the chargers). They are however not required by the transaction.

Payment

Upon the receipt of your package, usually your payment (via check or Paypal at your choice) will be issued within 3 business days. If your items fail to qualify for full payment and an adjustment process is initiated, the process may take extra days to complete.

Expiration

Our buy offers expire after 45 days of the offer issuance.

Claims and Returns

RMA & Return: All merchandise return needs to receive an RMA approval prior to being shipped back. We offer a 30-day warranty for all items we sell that are rated fully functional (e.g., FULL_FUNC). We cover (cell phone) activation problems (for only the advertised carrier) and functional defects that arise as a result of normal use of the product only. We do not warrant any of (but not limited to) the following conditions: A) Usage compatibility with phone service providers not identified on the (cell phone) listing, B) Battery charge time and battery capacity (unless the item is sold as NEW), C) Damage caused by an exposure to water, D) Damage caused by excessive heat, E) Damage caused by improper use of an adaptor/charger or voltage, F) Any software-related issues due to an user upgrade or installation, Any other physical damages caused by dropping or improper use of force applied to the item. Repair stock items (i.e. ones with major functional issues) are sold as is. Although most repair-stock item is complete (e.g., with cover, battery) but we do not guarantee that and there will be no return or refund on such items. Aesthetic condition is also NOT covered by the warranty and all units returned must in in their original physical condition and no (hardware or software) alteration performed to the device. For all returns, the refund shall not exceed 100% of the product cost. No consequential costs will be covered and paid. A return not covered by our warranty as stated above will be rejected or subject to a $5 (or 15% if greater) restocking fee and the shipping and handling charge will not be refunded. Accessories unless returned in original condition and packaging are not refundable. If an item is returned beyond the 30-day warranty period, the return if accepted will be considered as a sell-back and we will apply our purchasing policy and price to buy back the item. For the refund, by noting it in your return, you may also choose to receive our store credit. For all merchandise returns, regardless of the reasons for the return, buying members shall be responsible for the return shipping cost. A very high return ratio is subject to account reviews and some member privileges could be adjusted accordingly.

Prodcut Damage or Missing Upon Arrival Claim: ALL claims pertaining to product damage or missing upon arrival shall be reported to digiCircle within 24 hours upon the delivery. Otherwise, such claims will not be accepted.

Repair Stock: digiCircle is a wholesale distributor and we carry a large set of products including repair stock (ie items listed with one or more functional defects identified). We have a very rigorous QA process and we strive to make sure we reveal all the necessary details for the issues detected in the QA process. The item notes however serves as a guide and we do not guarantee the total accuracy nor the completeness of any/all potential defects. As a matter of fact, some defects could be dynamic or progressive over time thus practically not detectable under certain circumstances. In addition, unless stated, (removable) accessories (including but not limited to SIM tray, S-pen, and watch bands) may or may not be included in repair stock items. The repair stock is significantly discounted and therefore it could be financially rewarding to buy such items. However, there will be risks. As a buyer, you will have to factor such financial risks into your decision-making process and place your orders accordingly. Repair stock is sold as is, and not covered by the RMA. A forced return could negatively impact your membership privileges.

Delivery Confirmation: digiCircle only partners with major shipping carriers such as FedEx, UPS and USPS. When the carrier confirms a successful package devlivery to the intended address provided by you, digiCircle shall not be held liable for any loss claim for the package. In conjunction with the limitation of warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services during the 30 days preceding the above mentioned claims. digiCircle will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our services or products, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Private Policy & Security

We respect and are committed to protecting your privacy. When you use services provided by digiCircle we may use your account information for the following purposes and we do not disclose or provide your information to other third parties for any other purposes.

a) Authenticating your login
b) Personalizing your user experience
c) Providing customer service and sending confirmations about your account or transactions
d) Interact with eBay and Paypal to activate the Virtual eBay Store service (applicable only if you sign up to receive this service)

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure transactions. It encrypts all of your personal information. This Privacy Policy is subject to periodic updates. If we make any material changes, we will provide notice to you either by email or by posting a notification on our website. Please note that, for existing users, unless otherwise provided by applicable law, your continued use of our services means that you agree with, and consent to be bound by, the updated Privacy Policy.

Membership & Disclaimers

Membership: digiCircle membership is subject to periodic reviews and digiCircle reserves the right to terminate or change any membership status or privileges at its discretion at any time. Each business or individual is allowed to have only one account. Placing an order is considered as an agreement to the Membership Policies outlined above. Refusal for compliance to the Membership Agreements, false claims, excessive product returns and/or cherry picking, repeated decommitments to orders, as well as any other conducts that are fraudulent, abusive, coercive, unamicable, or unprofessional in nature are subject to a membership privilege restriction or revocation. To request for an account review or appeal for your account privilege reinstatment, please email us to membership-appeal@digicircle.com.

Order Fulfillment: All the listings on our website do NOT represent an OFFER. They are INVITATION TO TREAT. digiCircle.com reserves the right to decline or cancel any order, buy or sell, at its total discretion.

Term of Use

This Term of Use outlines the agreement (hereafter referred to as "Membership Agreement" or "Agreement") applies to any purchase or sell order you with digiCircle (hereafter also referred to as "We" or "Company") and the use of all other services provided by the Company. 1)Member agrees to observe and obey all federal and state rules and regulations regarding personal data security and responsible recycling.
2)Member is aware that, in purchasing used phones and electronics from Digicircle.com, you are obliged to report to Digicircle.com immediately in the event that you discover a device purchased from Digicircle.com that contains personal data. If Member is able to rebuild and/or revive a device or part of a device that previously had not functioned and subsequently find it to contain personal data, Digicircle.com must be contacted immediately. Devices and/or components in question can not be resold or used to repair or refurbish other devices until Digicircle.com has verified/clear any/all personal data.
3)Member recognizes there are certain inherent risks associated with handling personal and/or confidential data, and Member assumes full responsibility, and further releases and discharges Digicircle.com for any loss, damage or legal action arising out of Member's use of the consumer electronics purchases through Digicircle.com.
4)Member agrees to indemnify, hold harmless and defend Digicircle.com against all claims, causes of action, damages, judgments, cost or expenses, including attorney fees and other litigation costs, which may in any way arise from Member's negligence or inadvisable use such as jailbreaking, rooting, or flashing devices. You also agree to indemnify and hold harmless digiCircle and its affiliates and their directors, officers, employees, from and against all losses, expenses, damages and costs, resulting from any violation of this Membership Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this Membership Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
5)Any legal or equitable claim that may arise from using Digicircles shall be resolved under California law.
6)By signing up with a digiCircle membership, the buyer or seller (the "Member") represents and warrants that it is in compliance with all applicanble federal, state, and local laws, requlations, and ordinances. The Member agrees to comply with all relevant laws, rules, and regulations in the performance of its obligations under this Agreement. The Member further warrants that it has obtained all becessary permits, licenes, and approvals required to enter into and perform this Agreement. The Member shall indemnify and hold Digicircle harmless from any claims, damages, or penalties arising from the Member's failure to comply with such laws, rules, and regulations.
7)The Membership Agreements and Policies outlined above are subject to periodic updates. You acknowledge and agree that it is your responsibility to review this the Membership Agreements and Policies periodically for any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

This is the best website for second hand smart phones - Sahim J, Dover, Delaware

Went perfectly. And the phones quality was just as described! - Teddy R, Gravette, Arkansas

Cant beat the price. The image retention (which was noted in the listing) was very light. Paid $35 Made $75. Easy money. - Braden S, Crossville, Tennessee

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